EXCHANGE

EXCHANGE POLICY

 

IF YOU ARE NOT SATISFIED WITH YOUR PURCHASE, FOR ANY REASON, YOU MAY EXCHANGE MOST ITEMS* WITHIN 14 DAYS OF RECEIPT OF DELIVERY FOR REFUND OR STORE CREDIT, LESS ORIGINAL SHIPPING AND HANDLING COSTS.

 

PLEASE NOTE: TO ENSURE THE SAFETY AND HEALTH OF OUR CUSTOMERS WE DO NOT ACCEPT RETURNS OR EXCHANGES ON ITEMS THAT CAN CONSTITUTE A HEALTH RISK OR ANY ITEM THAT IS DESIGNED TO COME INTO CONTACT WITH ANY BODILY FLUID (SALIVA, SEMEN, URINE, BLOOD, ET AL).  ONCE THESE ITEMS LEAVE OUR WAREHOUSE, WE CONSIDER THEM TO BE USED AND NON-RESALABLE.

 

VIBRERTOWN STORE DOES ACCEPT EXCHANGES ON ALL PRODUCTS EXCEPT FOR:

 

ANY SEX TOY.

ANY UNSEALED LUBRICANTS.

ANY UNSEALED COSMETIC / GROOMING PRODUCTS.

ANY BEDDING.

ANY UNDERGARMENT OR SWIMWEAR.

ANY ITEM INDICATED AS “FINAL SALE” IN THE PRODUCT DESCRIPTION.

PLEASE NOTE: ALL GIFT CARDS ARE NOT ELIGIBLE FOR EXCHANGE.

 

PLEASE NOTE: IF YOU CHOOSE TO EXCHANGE AN ITEM, YOU WILL BE RESPONSIBLE FOR SHIPPING CHARGES . WE STRONGLY RECOMMEND THAT YOU FULLY INSURE YOUR EXCHANGE SHIPMENT IN CASE IT IS LOST OR DAMAGED BY THE CARRIER. WE ALSO RECOMMEND THAT THE CARRIER YOU CHOOSE IS ABLE TO PROVIDE PROOF OF DELIVERY FOR YOUR PROTECTION. IF YOU’D LIKE, WE WILL HAPPILY PROVIDE YOU WITH A COMMON COURIER PRE-PAID RETURN LABEL FOR AN ADDITIONAL COST.

 

ALL PRODUCTS RETURNED MUST BE COMPLETELY UNUSED, CONTAIN ALL ORIGINAL BOXES AND PACKING MATERIALS, HAVE ORIGINAL UPC/EAC CODES ON THE MANUFACTURER BOXES, CONTAIN ALL MANUALS, BLANK WARRANTY CARDS AND OTHER ACCESSORIES AND DOCUMENTATION PROVIDED BY THE MANUFACTURER. ALL FASHION ITEMS MUST BE UNWORN. ANY PRODUCT RETURNED THAT IS NOT IN THE ORIGINAL CONDITION WHEN IT LEFT OUR WAREHOUSE, WILL BE SUBJECT TO BEING RETURNED TO YOU.

 

PLEASE NOTE: ONCE YOUR EXCHANGE PACKAGE IS RECEIVED AT OUR WAREHOUSE AND THE ITEMS HAVE BEEN SUCCESSFULLY INSPECTED, AN EMAIL ADVISING THAT YOUR REFUND IS IN PROCESS WILL BE SENT. PLEASE NOTE IT MAY TAKE UP TO 30 DAYS TO APPEAR ON YOUR CREDIT CARD DEPENDING ON YOUR BILLING CYCLE.

 

HOLIDAY RETURNS

ANY PURCHASES MADE FROM NOVEMBER 1 THROUGH DECEMBER 31 ARE ELIGIBLE FOR RETURN UNTIL 11:59 PM PACIFIC STANDARD TIME ON JANUARY 14. ALL THE ABOVE RETURN POLICIES APPLY.

 

GIFT RETURNS

ALL RETURNS INCLUDING GIFT RETURNS REQUIRE A VALID GIFT RECEIPT OR ORDER CONFIRMATION IN ORDER TO PROCESS. NO RETURNS CAN BE MADE WITHOUT VALID GIFT RECEIPT OR ORDER CONFIRMATION. ALL RETURN POLICIES ABOVE APPLY TO GIFT RETURNS.

 

CANCELATIONS

TO CANCEL AN ORDER SEND AN EMAIL TO CUSTOMER SERVICE AT 15563987001@163.com.

 

PLEASE NOTE: ONCE AN ITEM HAS SHIPPED, AN ORDER CANNOT BE CANCELED.

 

PRICE ADJUSTMENTS

VIBRERTOWN STORE DOES NOT MAKE PRICE ADJUSTMENTS.

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